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81.
The British economy after oil : manufacturing or services? / edited by Terry Barker and Paul Dunne. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York Croom Helm, c1988
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HC256.6 .B75 1988 OS.

82.
Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E. G. Bateson. by
Edition: 4th ed.
Material type: Text Text; Format: print
Publication details: Australia ; Mason, OH : South-Western, 2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .H644 2011 OS.

83.
Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors. by Series: Service science. Research and innovation in the service economy
Material type: Text Text; Format: print
Publication details: New York ; London : Springer, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S47 2011 OS.

84.
Six Sigma in HR transformation : achieving excellence in service delivery / Mircea Albeany and Ian Hunter with Jo Radford. by Series: Gower HR transformation series
Material type: Text Text; Format: print
Publication details: Farnham : Gower, c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .A43 2010 OS. Not available: UMK Kampus Kota: In Processing(Cataloging) (1).

85.
The science of service systems/ Haluk Demirkan, James C. Spohrer, Vikas Krishna, Editors ; foreword by Richard B. Chase. by Series: Service science:Research and Innovations in the Service Economy
Material type: Text Text; Format: print
Publication details: New York : Springer, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S35 2011 OS.

86.
Design at your service : how to improve your business with the help of a designer/ Xènia Viladàs. by
Material type: Text Text; Format: print
Publication details: Barcelona : Index Books, c2011
Other title:
  • How to improve your business with the help of a designer
Availability: Items available for loan: UMK Kampus Kota (2)Call number: TA174 .V553 2011 OS, ...

87.
The services sector : Malaysia's next engine of growth / Sieh Lee Mei Ling and Tricia Yeoh. by
Material type: Text Text; Format: print
Publication details: Kuala Lumpur : Malaysian Institute of Economic Research, 2008
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HC445.5 .L44 2008 ENT.

88.
Services in Malaysia : on the threshold of a new era/ Sieh Lee Mei Ling. by Series:
Material type: Text Text; Format: print
Publication details: Kuala Lumpur : Malaysian Institute of Economic Research, 1991
Other title:
  • MIER 1991 National Outlook Conference, Shangri-La Hotel, Kuala Lumpur, 3-4 December 1991.
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HC445.5 .S54 1991 ENT, ...

89.
Services marketing / John E. G. Bateson, K. Douglas Hoffman. by
Edition: 4th ed., international ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Australia ; United Kingdom : South-Western, 2011
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .B38 2011, ...

90.
GATT and its implications for Malaysia's trade in services/ by Martin Khor. by
Material type: Text Text; Format: print
Publication details: Kuala Lumpur : Malaysian Institute of Economic Research, 1990
Other title:
  • MIER.
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HC441 .K46 1990 ENT. Not available: UMK Kampus Kota: Damaged (1).

91.
Malaysia's trade in services : Some policy issues and options/ Kamal Salih. by Series: MIER discusssion paper ; no. 9, November 1987.
Material type: Text Text; Format: print
Publication details: Kuala Lumpur : MIER, 1987
Availability: Items available for loan: UMK Kampus Bachok (2)Call number: HD9980.5 .K36 1987 ENT, ... Not available: UMK Kampus Kota: In Processing(Cataloging) (1).

92.
Marketing plans for services : a complete guide / Malcolm McDonald, Pennie Frow and Adrian Payne. by
Edition: 3rd ed.
Material type: Text Text; Format: print
Publication details: Chichester, West Sussex, UK ; Hoboken, NJ : John Wiley, 2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .M388 2011 OS.

93.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill Irwin, c2013
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .Z45 2013, ... Not available: UMK Kampus Kota: Damaged (1).

94.
Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. by
Material type: Text Text; Format: print
Publication details: Cambridge : Cambridge University Press, 2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9720.5 .F567 2012.

95.
Services marketing : integrating customer focus across the firm / Alan M. Wilson ... [et al.]. by
Edition: 2nd European ed.
Material type: Text Text; Format: print
Publication details: Maidenhead [etc.] : McGraw-Hill Education, cop., 2012
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .S47 2012, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .S47 2012.

96.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Series: The McGraw-Hill/Irwin series operations and decision sciences
Edition: 8th ed.
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, 2014
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .F549 2014.

97.
Services marketing : an interactive approach / Raymond P. Fisk, Stephen J. Grove, Joby John. by
Edition: 4th ed.
Material type: Text Text; Format: print
Publication details: Mason, Ohio : Andover : South-Western ; Cengage Learning [distributor], 2014
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .F57 2014.

98.
Pelancongan di Malaysia : isu-isu penyelidikan terpilih / penyunting Jabil Mapjabil, Kadir Din. by
Material type: Text Text; Format: print
Publication details: Sintok, Kedah : Universiti Utara Malaysia Press, 2012
Availability: Items available for loan: UMK Kampus Kota (2)Call number: G155.M4 P45 2012, ...

99.
Service operations management : the total experience / David W. Parker. by
Material type: Text Text; Format: print
Publication details: Cheltenham, UK ; Northhampton, MA : Edward Elgar, 2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .P37 2012.

100.
Leisure services financial management / David Emanuelson by
Material type: Text Text; Format: print
Publication details: Champaign, IL : Human Kinetics, c2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .E43 2013.

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