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Service operations management : the total experience / David W. Parker.

By: Material type: TextTextPublication details: Cheltenham, UK ; Northhampton, MA : Edward Elgar, 2012.Description: xix, 557 p. : ill. ; 25 cmISBN:
  • 9781781007860
Subject(s):
Contents:
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management.
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota DEFAULT Kampus Kota Open Shelf HD9980.5 .P37 2012 (Browse shelf(Opens below)) 1 Available 10074505

Includes bibliographical references and index.

Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management.

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