Services marketing / John E. G. Bateson, K. Douglas Hoffman.

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Material type: Text

TextPublication details: Australia ; United Kingdom : South-Western, 2011. Edition: 4th ed., international edDescription: xvi, 468 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HD9980.5 .B38 2011 (Browse shelf(Opens below))	Available		10062442
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HD9980.5 .B38 2011 (Browse shelf(Opens below))	Available		10062443

Includes bibliographical references and index

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