Results of search for 'ccl=su:"Customer relations"'

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	41.	Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. by Galbraith, Jay R Series: The Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass A Wiley Imprint, c2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G345 2005. Place hold
	42.	The way of the dog / Geoff Burch. by Burch, Geoff Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex : Capstone, 2005 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5386 .B887 2005. Place hold
	43.	Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger Joseph, 1945- Galka, Roger J Strunk, Daniel P Edition: Student ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson/South-Western, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B36 2008 OS. Place hold
	44.	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitchell. by Mitchell, Jack Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Hyperion, 2003 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .M58 2003. Place hold
	45.	How to talk to customers : create a great impression every time with MAGIC / Diane Berenbaum, Tom Larkin. by Berenbaum, Diane, 1956- [author.] Larkin, Tom, 1953- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], c2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B45 2007. Place hold
	46.	Chief customer officer : getting past lip service to passionate action / Jeanne Bliss. by Bliss, Jeanne Edition: 1st ed. Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2006 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B565 2006 OS. Place hold
	47.	All for one : 10 strategies for building trusted client partnerships / Andrew Sobel. by Sobel, Andrew, 1955- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S63 2009. Not available: UMK Kampus Kota: Damaged (1). Place hold
	48.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. by Jacka, J. Mike Keller, Paulette J Edition: 2nd ed. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.335 .J33 2009 OS. Place hold
	49.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. by Jacka, J. Mike Reengineering (Management) Edition: 2nd ed. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.335 .J33 2009 OS. Place hold
	50.	Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail. by Rahmat Ismail Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Utusan Pub. & Dist, 2001 Availability: Not available: UMK Kampus Kota: Damaged (1).
	51.	Skills for consumer success / Mary Queen Donnelly. by Donnelly, Mary Queen Edition: 5th ed. Material type: Text; Format: print Publication details: Cincinnati : Thomson/South-Western, c2005 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .D66 2005, ... Place hold
	52.	Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey. by Wagner, William P, 1958- Zubey, Michael Material type: Text; Format: print Publication details: Boston, Mass. : Thomson Course Technology, 2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W335 2007. Not available: UMK Kampus Kota: Damaged (1). Place hold
	53.	Stop, ask, and listen : proven sales techniques to turn browsers into buyers / Kelley Robertson. by Robertson, Kelley Edition: 2nd ed. Material type: Text; Format: print Publication details: Toronto : Wiley, c2004 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .R63 2004. Not available: UMK Kampus Kota: Damaged (1). Place hold
	54.	CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg. by Greenberg, Paul Edition: 3rd ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill/Osborne, c2004 Other title: Customer relationship management at the speed of light Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G743 2004 OS. Place hold
	55.	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg. by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G743 2010 OS. Place hold
	56.	Harvard business review on customer relationship management. by Harvard Business School. Press Series: Harvard business review paperback series Material type: Text; Format: print Publication details: Boston : Harvard Business School Press, c2001 Other title: Customer relationship management Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5414.5 .H37 2001 OS. Place hold
	57.	Master data management and customer data integration for a global enterprise / Alex Berson, Lawrence Dubov. by Berson, Alex Dubov, Lawrence Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B47 2007 OS. Place hold
	58.	Microsoft dynamics CRM step by step / Mike Snyder, Jim Steger, Kara O'Brien ; [edited by] Rosemary Caperton. by Snyder, Mike Snyder, Mike Series: Step by step Material type: Text; Format: print Publication details: Redmond, WA : Microsoft Press, 2008 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .S69 2009 AV, ... Place hold
	59.	Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world / Pete Blackshaw. by Blackshaw, Pete Material type: Text; Format: print Publication details: New York : Doubleday, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.335 .B55 2008 OS. Place hold
	60.	Simplicity marketing : end brand complexity, clutter, and confusion / Steven M. Cristol, Peter Sealey. by Cristol, Steven M Sealey, Peter, 1940- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press, c2000 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415 .C6993 2000 OS. Place hold

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