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1.
Managing cultural change in public libraries : Marx, Maslow, and management / John Pateman and Joe Pateman. by Series: Routledge studies in library and information science
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY: Routledge, 2019
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.8.G7 P38 2019.

2.
The evaluation and measurement of library services / Joseph R. Matthews. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Westport, Conn. : Libraries Unlimited, 2007Copyright date: ©2007
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.85 .M37 2007.

3.
Creating the customer-driven academic library / Jeannette Woodward. by
Material type: Text Text; Format: print
Publication details: Chicago : American Library Association, 2009
Availability: Not available: UMK Kampus Kota: Damaged (2).

4.
How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. by
Material type: Text Text; Format: print
Publisher: Chicago : American Library Association, 2005Copyright date: ©2005
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z685.85 .D87 2005 .

5.
Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Medford, N.J. : Information Today, c2007
Availability: Items available for loan: UMK Kampus Kota (1)Call number: Z678 .C35 2007.

6.
Measuring library performance : principles and techniques / Peter Brophy. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London : Facet, 2006Copyright date: ©2006
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.85 .B76 2006 .

7.
Global information inequalities : bridging the information gap / edited by Deborah H. Charbonneau. by Series: Chandos information professional series | Chandos information professional series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Oxford : Chandos, 2008Copyright date: ©2008
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711.7 .G56 2008 .

8.
Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : American Library Association, 2010
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .H45 2010.

9.
Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. by Series: Chandos information professional series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Oxford, UK : Chandos Pub., 2010Copyright date: ©2010
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z710 .G36 2010 .

10.
Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : American Library Association, 2005Copyright date: ©2005
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z716.3 .W636 2005 .

11.
Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Neal-Schuman Publishers, ©2011
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678 .H84 2011 OS.

12.
From lending to learning : the development and extension of public libraries / Rónán O'Beirne. by Series: Chandos information professional series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Oxford : Chandos, 2010Copyright date: ©2010
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .O24 2010. Not available: UMK Kampus Kota: Damaged (1).

13.
Using mobile technology to deliver library services : a handbook / Andrew Walsh. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Lanham, Md. : Scarecrow Press, 2012Copyright date: ©2012
Availability: Items available for loan: UMK Kampus Bachok (2)Call number: Z680.5 .W35 2012, ... UMK Kampus Jeli (1)Call number: Z680.5 .W35 2012. UMK Kampus Padang Tembak (1)Call number: Z680.5 .W35 2012.

14.
A new world at the library / M.J. Cosson ; illustrated by Adrian Mateescu. by Series: Oxford picture dictionary reading library. Academics
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Oxford ; New York : Oxford University Press, c2009
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: PE1127.C5 C67 2009 OS.

15.
Current trends in library services / by Cherian Mathew. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New Delhi : Cyber Tech Publications, 2011Copyright date: ©2011
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .M38 2011.

16.
The visible librarian : asserting your value with marketing and advocacy / Judith A. Siess. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : American Library Association, 2003Copyright date: ©2003
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z716.3 .S54 2003.

17.
Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association. by Series: PLA results series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Chicago : American Library Association, c2006Copyright date: ©2006
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678 .R793 2006.

18.
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar. by
Edition: UK edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Facet Publishing, c2015
Availability: Items available for loan: UMK Kampus Bachok (2)Call number: Z711 .V36 2015, ... UMK Kampus Jeli (1)Call number: Z711 .V36 2015. UMK Kampus Padang Tembak (1)Call number: Z711 .V36 2015.

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