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	1.	Managing cultural change in public libraries : Marx, Maslow, and management / John Pateman and Joe Pateman. by Pateman, John, 1956- [author.] Pateman, Joe [author. ] Vincent, John, 1948- [writer of foreword. ] Williment, Ken [writer of foreword. ] Series: Routledge studies in library and information science Material type: Text; Format: print ; Literary form: Not fiction Publisher: Abingdon, Oxon ; New York, NY: Routledge, 2019 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.8.G7 P38 2019. Place hold
	2.	The evaluation and measurement of library services / Joseph R. Matthews. by Matthews, Joseph R [author. ] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2007Copyright date: ©2007 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.85 .M37 2007. Place hold
	3.	Creating the customer-driven academic library / Jeannette Woodward. by Woodward, Jeannette A Material type: Text; Format: print Publication details: Chicago : American Library Association, 2009 Availability: Not available: UMK Kampus Kota: Damaged (2).
	4.	How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton. by Durrance, Joan C [author. ] Fisher, Karen E, 1966- [author.] Hinton, Marian Bouch [author.] Material type: Text; Format: print Publisher: Chicago : American Library Association, 2005Copyright date: ©2005 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z685.85 .D87 2005 . Place hold
	5.	Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk. by Casey, Michael E, 1967- Savastinuk, Laura C, 1979- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Medford, N.J. : Information Today, c2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: Z678 .C35 2007. Place hold
	6.	Measuring library performance : principles and techniques / Peter Brophy. by Brophy, Peter, 1950- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Facet, 2006Copyright date: ©2006 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678.85 .B76 2006 . Place hold
	7.	Global information inequalities : bridging the information gap / edited by Deborah H. Charbonneau. by Charbonneau, Deborah H [editor.] Series: Chandos information professional series \| Chandos information professional series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford : Chandos, 2008Copyright date: ©2008 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711.7 .G56 2008 . Place hold
	8.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. by Hernon, Peter [author.] Altman, Ellen Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2010 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .H45 2010. Place hold
	9.	Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. by Gannon-Leary, Pat [author.] McCarthy, Michael D [author.] Series: Chandos information professional series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford, UK : Chandos Pub., 2010Copyright date: ©2010 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z710 .G36 2010 . Place hold
	10.	Creating the customer-driven library : building on the bookstore model / Jeannette Woodward. by Woodward, Jeannette A [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2005Copyright date: ©2005 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z716.3 .W636 2005 . Place hold
	11.	Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber. by Huber, John J, 1958- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Neal-Schuman Publishers, ©2011 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678 .H84 2011 OS. Place hold
	12.	From lending to learning : the development and extension of public libraries / Rónán O'Beirne. by O'Beirne, Rónán [author.] Series: Chandos information professional series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Oxford : Chandos, 2010Copyright date: ©2010 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .O24 2010. Not available: UMK Kampus Kota: Damaged (1). Place hold
	13.	Using mobile technology to deliver library services : a handbook / Andrew Walsh. by Walsh, Andrew, (Andrew P.) [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Lanham, Md. : Scarecrow Press, 2012Copyright date: ©2012 Availability: Items available for loan: UMK Kampus Bachok (2)Call number: Z680.5 .W35 2012, ... UMK Kampus Jeli (1)Call number: Z680.5 .W35 2012. UMK Kampus Padang Tembak (1)Call number: Z680.5 .W35 2012. Place hold
	14.	A new world at the library / M.J. Cosson ; illustrated by Adrian Mateescu. by Cossom, M. J Mateescu, Adrian Series: Oxford picture dictionary reading library. Academics Edition: 2nd ed. Material type: Text; Format: print Publication details: Oxford ; New York : Oxford University Press, c2009 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: PE1127.C5 C67 2009 OS. Place hold
	15.	Current trends in library services / by Cherian Mathew. by Mathew, Cherian [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Delhi : Cyber Tech Publications, 2011Copyright date: ©2011 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .M38 2011. Place hold
	16.	The visible librarian : asserting your value with marketing and advocacy / Judith A. Siess. by Siess, Judith A [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2003Copyright date: ©2003 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z716.3 .S54 2003. Place hold
	17.	Demonstrating results : using outcome measurement in your library / Rhea Joyce Rubin for the Public Library Association. by Rubin, Rhea Joyce [author.] Public Library Association [author.] Series: PLA results series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, c2006Copyright date: ©2006 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678 .R793 2006. Place hold
	18.	Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar. by VanDuinkerken, Wyoma [author.] Kaspar, Wendi Arant [author.] Edition: UK edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Facet Publishing, c2015 Availability: Items available for loan: UMK Kampus Bachok (2)Call number: Z711 .V36 2015, ... UMK Kampus Jeli (1)Call number: Z711 .V36 2015. UMK Kampus Padang Tembak (1)Call number: Z711 .V36 2015. Place hold

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