Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.

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Material type: Text

TextPublisher: Chicago : American Library Association, 2010Edition: 2nd edDescription: xi, 206 pages : illustrations ; 28 cmContent type:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMK Kampus Bachok	UMK Kampus Bachok	GENERAL	Kampus Bachok Open Shelf Level 1	Z711 .H45 2010 (Browse shelf(Opens below))	1	Available		10075087

Includes bibliographical references and index.

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