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1.
The loyalty advantage : essential steps to energize your company, your customers, your brand / Dianne M. Durkin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, American Management Association, 2005
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.M63 D87 2005 OS.

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2.
Punching in : the unauthorized adventures of a front-line employee / Alex Frankel by
Edition: 1st ed.
Material type: Text Text; Format: print
Publication details: New York : Collins/HarperCollins Publishers, c2007
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.M63 F725 2007.

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3.
Commitment in organizations : accumulated wisdom and new directions / edited by Howard J. Klein, Thomas E. Becker, John P. by Series: The organizational frontiers series
Material type: Text Text; Format: print
Publication details: New York : Routledge, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD58.7 .C66 2009.

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4.
Carrots and sticks don't work : build a culture of employee engagements with the principles of RESPECT / Paul L. Marciano. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.M63 M37 2010 . Not available: UMK Kampus Kota: In Processing(Cataloging) (1).

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