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1.
Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers / Antonio Specchia by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Productivity Press, 2022Copyright date: ©2022
Availability: Items available for loan: UMK Kampus Kota (5)Call number: HF5415.5 .S64 2022, ...

2.
CUSTOMER RELATIONSHIP MANAGEMENT : A Global Approach / Samit Chakravorti. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: England : SAGE Publications, 2023Copyright date: ©2023
Availability: Items available for loan: UMK Kampus Kota (3)Call number: HF5415.5 C43 2023, ...

3.
A visual reference to guest service/ edited by 3G E-Learning. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : 3G E-LEARNING , ©2020
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .V57 2020.

4.
Innovation heroes : understanding customers as a valuable innovation resource / Fiona Schweitzer and Joe Tidd. by Series: Series on technology management ; Vol. 31
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New Jersey : World Scientific, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S34 2018.

5.
Strategies for the Digital Customer Experience : Connecting Customers with Brands in the Phygital Age / Wided Batat by Series: New Horizons in Marketing Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Cheltenham, UK ; Northampton, MA : Edward Elgar Publishing, 2022Copyright date: ©2022
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B38 2022.

6.
Customer relationship management : a strategic approach / Denise Lopez. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Willford Pres, 2020Copyright date: ©2020
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L67 2020.

7.
Customer relationship management : a strategic perspective / editors, G. Shainesh., Jagdish N. Sheth. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Infinity Press., 2017
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C88 2017.

8.
The Customering Method : From CX Dogma to Customer Science / Aarron Spinley by
Publisher: London ; New York : Routledge, Taylor & Francis Group, 2025Publisher: ©2025
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S656 2025.

9.
Zero Compliants : The Path to Continuous Value Creation / Gautam Mahajan, Bill Price, and Moshe Davidow by
Publisher: New York, NY : Routledge, 2025Publisher: ©2025
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.52 .M34 2025.

10.
11.
Inspired : how to create tech products customers love / Marty Cagan. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc, 2018
Other title:
  • How to create tech products customers love
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.157 .C43 2017 AC.

12.
The new age of innovation : driving cocreated value through global networks / by C.K. Prahalad and M.S. Krishnan. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, [2018]
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD30.28 .P73 2018.

13.
Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by
Edition: Fourth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Routledge, 2019Copyright date: ©2019
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B88 2019.

14.
Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; New York : Routledge, Taylor & Francis Group, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S65 2018.

15.
Building Consumer-Brand Relationship in Luxury Brand Management / edied by Paula Rodrigues and Ana Pinto Borges. by Series: Advances in Marketing, Customer Relationship Management, and E-services (AMCRMES)
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey: Business Science Reference, 2021
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9999.L852 B85 2021.

16.
Customer relationship management / Hazel Nelson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York, NY: Larsen and Keller Education, 2020Copyright date: ©2020
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .N45 2020.

17.
Adoption and Implementation of AI in Customer Relationship Management / Surabhi Singh, editor. by Series: Advances in Marketing, Customer Relationship Management, and e-Services (AMCRMES) Book Series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hershey, PA : Business Science Reference (an imprint of IGI Global), 2022Copyright date: ©2022
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .A35 2022.

18.
The Lean Approach to Digital Transformation : From Customer to Code and from Code to Customer / Yves Caseau by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Productivity Press, 2022Copyright date: ©2022
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C37 2022.

19.
Dynamic customer strategy / Contributors : Mohammed T. Nuseir, Hilda Madanat et al. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Magnum Publishing LLC, 2016
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .D96 2016.

20.
CUSTOMER RELATIONSHIP MARKETING : Theoretical and Managerial Perspectives/ Naresh K Malhotra, James Agarwal. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Hackensack, NJ : World Scientific, 2021Copyright date: ©2021
Availability: Items available for loan: UMK Kampus Kota (5)Call number: HF5415.5 .M35 2021, ...

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