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1.
The 4th secret of the one minute manager : a powerful way to make things better / Ken Blanchard and Margret McBride. by
Material type: Text Text; Format: print
Publication details: New York : William Morrow, c2008
Other title:
  • Fourth secret of the one minute manager
  • One minute apology
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD31 .B53 2008. Not available: UMK Kampus Kota: Damaged (1).

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2.
Effective apology : mending fences, building bridges, and restoring trust / John Kador. by Series:
Material type: Text Text; Format: print
Publication details: San Francisco. : Berrett-Koehler Publishers, 2009
Availability: Not available: UMK Kampus Kota: Damaged (1).

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