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	1.	Building a world-class service organisation (Assessment tool) / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.13 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2017 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HM1261 .W57 2017. Place hold
	2.	Service quality and productivity management / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 12 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W58 2018. Place hold
	3.	Design complaint handling and service recovery strategies / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 11 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.52 .W57 2018. Place hold
	4.	Managing customer relationships and building loyalty / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 10 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W57 2018. Place hold
	5.	Managing people for service advantage / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 9 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549 .W57 2018. Place hold
	6.	Crafting the service environment / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 8 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5547.2 .W57 2018. Place hold
	7.	Balancing capacity and demand of service operations / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 7 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD38.5 .W578 2018. Place hold
	8.	Designing customer service processes / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 6 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD30.28 .W57 2018. Place hold
	9.	Service marketing communications / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 5 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific Publishing Company, 2017 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.123 .W57 2017. Place hold
	10.	Pricing services and revenue management / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.4 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5416.5 .W57 2018. Place hold
	11.	Developing service products and brands / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.153 .W57 2018. Place hold
	12.	Positioning services in competitive markets / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .W58 2018. Place hold
	13.	Understanding service consumers / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.1 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .W568 2018. Place hold

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