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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A [author. ] Bitner, Mary Jo [author. ] Gremler, Dwayne D [author. ] Edition: Fifth Edition. Material type: Text; Format: print Publisher: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .Z45 2009 OS. Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HD9980.5 .Z45 2009 REF. Place hold
	2.	Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. by Zeithaml, Valarie A Berry, Leonard L, 1942- Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Free Press 1990 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .Z45 1990. Not available: UMK Kampus Kota: Damaged (1). UMK Kampus Kota: In Processing(Cataloging) (1). Place hold
	3.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .Z45 2013, ... Not available: UMK Kampus Kota: Damaged (1). Place hold

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