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1.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson by
Material type: Text Text; Format: print
Publisher: Chicago : American Library Association, 2008Copyright date: ©2008
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z678 .L345 2008 .

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Process mastering : How to establish and document the best know way to do a job by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Productivity Press 1998
Availability: No items available.

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