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1.
Service operations management : the total experience / David W. Parker. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cheltenham, UK : Edward Elgar, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .P37 2018.

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2.
Service operations management : the total experience / David W. Parker. by
Material type: Text Text; Format: print
Publication details: Cheltenham, UK ; Northhampton, MA : Edward Elgar, 2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .P37 2012.

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