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	1.	Marketing : best practices / K. Douglas Hoffman ... [et al.] by Hoffman, K. Douglas Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson, 2003 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415 .M37 2003 OS. Place hold
	2.	Services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson. by Hoffman, K. Douglas [author.] Bateson, John E. G [author.] Hoffman, K. Douglas. Essentials of services marketing [author.] Edition: 3rd edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Mason, OH : Thomson / South-Western, c2006 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .H644 2006 . Place hold
	3.	Services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson. by Hoffman, K. Douglas Bateson, John E. G Hoffman, K. Douglas. Essentials of services marketing Edition: 3rd ed. Material type: Text; Format: print Publication details: Mason, OH : Thomson /South-Western, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .H644 2009 OS, ... Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H644 2006 REF. Place hold
	4.	Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E. G. Bateson. by Hoffman, K. Douglas Bateson, John E. G Edition: 4th ed. Material type: Text; Format: print Publication details: Australia ; Mason, OH : South-Western, 2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .H644 2011 OS. Place hold
	5.	Services marketing / John E. G. Bateson, K. Douglas Hoffman. by Bateson, John E. G Hoffman, K. Douglas Edition: 4th ed., international ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Australia ; United Kingdom : South-Western, 2011 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .B38 2011, ... Place hold
	6.	Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E.G. Bateson. by Hoffman, K. Douglas Bateson, John E. G Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA : Cengage Learning, 2017 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .H644 2017. Place hold

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