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	1.	Academic librarians as emotionally intelligent leaders / edited by Peter Hernon, Joan Giesecke, and Camila A. Alire. by Alire, Camila A [editor.] Giesecke, Joan [editor.] Hernon, Peter [editor.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2008Copyright date: ©2007 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z682.4.C63 A335 2008. Place hold
	2.	The next library leadership : attributes of academic and public library directors / Peter Hernon, Ronald R. Powell, and Arthur P. Young. by Hernon, Peter [author.] Powell, Ronald R [author.] Young, Arthur P [author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2003Copyright date: ©2003 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z682.4.A34 H47 2003. Place hold
	3.	Improving the quality of library services for students with disabilities / edited by Peter Hernon and Philip Calvert. by Calvert, Philip J, 1949- [edited.] Hernon, Peter [edited.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Westport, Conn. : Libraries Unlimited, 2006Copyright date: ©2006 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711.92 .P5 I47 2006 . Place hold
	4.	An action plan for outcomes assessment in your library / Peter Hernon, Robert E. Dugan. by Hernon, Peter [author.] Dugan, Robert E, 1952- [author.] Material type: Text; Format: print Publisher: ©2002Publisher: Chicago : American Library Association, 2002 Other title: Outcomes assessment in your library Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z675.U5 H54 2002. Place hold
	5.	Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman. by Hernon, Peter Whitman, John R Material type: Text; Format: print Publisher: Chicago : American Library Association, 2001 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .H455 2001. Place hold
	6.	Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. by Hernon, Peter [author.] Altman, Ellen Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2010 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z711 .H45 2010. Place hold
	7.	Reflecting on the future of academic and public libraries / edited by Peter Hernon and Joseph R. Matthews. by Hernon, Peter [edited.] Matthews, Joseph R [edited.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London : Facet Publishing, c2012 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: Z675.U5 R44 2012. Place hold

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