Results of search for 'ccl=su:"Customer services"'

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	81.	Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt. by Bettencourt, Lance Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B488 2010 OS. Place hold
	82.	The art of client service / Robert Solomon. by Solomon, Robert Material type: Text; Format: print Publication details: New York : Kaplan, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S622 2008. Not available: UMK Kampus Kota: Damaged (1). Place hold
	83.	The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. Ott. by Ott, Adrian C Material type: Text; Format: print Publication details: New York : HarperBusiness, c2010 Other title: Twenty-four-hour customer. Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .O88 2010. Not available: UMK Kampus Kota: Damaged (1). Place hold
	84.	Open services innovation : rethinking your business to grow and compete in a new era / Henry Chesbrough. by Chesbrough, Henry William Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Jossey-Bass, ©2011 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .C475 2011 OS, ... Place hold
	85.	Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt. by Bettencourt, Lance [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2010Copyright date: ©2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B488 2010. Place hold
	86.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD57.7 .M525 2008 OS. Place hold
	87.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2008 Availability: Not available: UMK Kampus Kota: Damaged (1).
	88.	Winning with customers : a playbook for B2B / D. Keith Pigues, Jerry Alderman. by Pigues, D. Keith Alderman, Jerry D Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .P544 2010 OS. Place hold
	89.	Customer service : new rules for a social media world / Peter Shankman. by Shankman, Peter.n Material type: Text; Format: print Publication details: Indianapolis, Ind. : Que, c2011 Availability: Not available: UMK Kampus Kota: Damaged (1).
	90.	How companies win : profiting from demand-driven business models no matter what business you're in / Rick Kash, David Calhoun. by Kash, Rick Calhoun, David (David L.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperBusiness, c2010 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD58.8 .K377 2010, ... Place hold
	91.	Service management : the new paradigm in retailing / edited by Jay Kandampully. by Kandampully,Jay Material type: Text; Format: print Publication details: New York : Springer, 2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5429 .S47 2012 OS. Place hold
	92.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: 5th ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .L83 2012 OS, ... Place hold
	93.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA : Pearson, c2013 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.13 .C46 2013 , ... Place hold
	94.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- Meindl, Peter, 1970- Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013 Availability: Items available for loan: UMK Kampus Kota (3)Call number: HF5415.13 .C533 2013, ... Not available: UMK Kampus Kota: In Transit (1). Place hold
	95.	Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King. by Imbriano, Lou King, Elizabeth Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415 .I398 2012. Not available: UMK Kampus Kota: Damaged (1). Place hold
	96.	Optimal investment and marketing strategies / Ilona Murynets. by Murynets, Ilona [author.] Series: Systems research series ; volume 2 \| Systems research series Material type: Text; Format: print Publisher: Singapore ; Hackensack, NJ : World Scientific, 2012Copyright date: ©2012. Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HG4539 .M87 2012. UMK Kampus Jeli (1)Call number: HG4539 .M87 2012. UMK Kampus Kota (3)Call number: HG4539 .M87 2012, ... Place hold
	97.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .Z45 2013, ... Not available: UMK Kampus Kota: Damaged (1). Place hold
	98.	Guest service in the hospitality industry / Paul Bagdan, Ph. D., C.H.E.. by Bagdan, Paul J, 1970- Material type: Text; Format: print Publication details: Hoboken, New Jersey : Wiley, 2013 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX911.3.C8 B34 2013. Not available: UMK Kampus Kota: Damaged (1). Place hold
	99.	A guide to service desk concepts / Donna Knapp. by Knapp, Donna Edition: 4th ed. Material type: Text; Format: print Publication details: Boston, Mass. : Course Technology Cengage Learning, ©2014 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9696.C62 K62 2014. Place hold
	100.	Service business development : strategies for value creation in manufacturing firms / Thomas Fischer, Heiko Gebauer, Elgar Fleisch. by Fischer, Thomas, 1959- Fleisch, Elgar Gebauer, Heiko, 1976- Material type: Text; Format: print Publication details: Cambridge : Cambridge University Press, 2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9720.5 .F567 2012. Place hold

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