Results of search for 'ccl=su:"Customer relations"'

Results
	61.	Operational excellence : using lean six sigma to translate customer value through global supply chains / James William Martin. by Martin, James W. (James William), 1952- Material type: Text; Format: print Publication details: New York : Auerbach Publications, c2008 Availability: Not available: UMK Kampus Kota: Damaged (1).
	62.	Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems / Thomas T. Hirata. by Hirata, Thomas T Material type: Text; Format: print Publication details: New York : CRC Press, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TS176 .H547 2009 OS. Place hold
	63.	Customer centered selling : sales techniques for a new world economy / Robert L. Jolles. by Jolles, Robert L, 1957- Edition: 2nd ed. Material type: Text; Format: print Publication details: New York : Free Press, 2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .J657 2009. Place hold
	64.	Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger J. (Roger Joseph), 1945- Galka, Robert J Strunk, Daniel P Edition: Student ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Thomson/South-Western, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .B36 2008 OS. Place hold
	65.	No cover image available Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk. by Baran, Roger J. (Roger Joseph), 1945- Galka, Robert J Strunk, Daniel P Material type: Text; Format: print Publication details: Mason, Ohio : Thomson/South-Western, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .B36 2008 OS. Place hold
	66.	Smarter selling : next generation sales strategies to meet your buyer's needs, every time / by Keith Dugdale, David Lambert. by Dugdale, Keith Lambert, David Material type: Text; Format: print Publication details: Harlow [England] : Financial Times Prentice Hall, 2007 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5438.25 .D84 2007 OS. Place hold
	67.	The customer rules the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world C. Britt Beemer, Robert L. Shook by Beemer, C. Britt Shook, Robert L, 1938- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill Professional c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B44 2009 OS. Place hold
	68.	Marketing myopia / Theodore Levitt. by Levitt, Theodore, 1925-2006 Series: Harvard business review classics Material type: Text; Format: print Publication details: Boston, Mass. : Harvard Business Press, c2008 Availability: Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HF5415 .L48 2008 SP.
	69.	Beyond six sigma : profitable growth throuth customer value creation / Gary A. Plaster, Jerry D. Alderman. by Plaster, Gary [author] Alderman, Jerry D [author] Material type: Text; Format: print Publisher: Hoboken, N.J. : J. Wiley & Sons, c2006 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD62.15 .P55 2006, ... Place hold
	70.	Building routes to customers : proven strategies for profitable growth / Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. by Raulerson, Peter Leboyer, Antoine Malraison, Jean-Claude Material type: Text; Format: print Publication details: New York : Springer, 2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .R38 2009. Not available: UMK Kampus Kota: Damaged (1). Place hold
	71.	The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken. by Hyken, Shep Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .H937 2009 OS. Place hold
	72.	Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin. by Griffin, Jill Material type: Text; Format: print Publication details: San Francisco, CA : Jossey-Bass, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G75 2009 OS. Place hold
	73.	The power of appreciative inquiry : a practical guide to positive change / Diana Whitney & Amanda Trosten-Bloom ; foreword by David Cooperrider. by Whitney, Diana Kaplin Trosten-Bloom, Amanda, 1957- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Berrett-Koehler Publishers, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD30.3 .W52 2010 OS. Place hold
	74.	Connectability : 8 keys to building strong partnerships with your colleagues and your customers / by David Ryback ; with Jim Cathcart and David Nour. by Ryback, David Cathcart, Jim Nour, David, 1968- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD69.S8 R93 2010 OS. Place hold
	75.	Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee. by Gee, Val Gee, Jeff Edition: Completely rev. and expanded. Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G44 2009 OS. Place hold
	76.	Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati. by Gulati, Ranjay Material type: Text; Format: print Publication details: Boston, Mass. : Harvard Business Press, c2010 Other title: (Re)(organize) for resilience Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G85 2009 OS. Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HF5415.5 .G85 2009 REF. Place hold
	77.	The next evolution of marketing : connect with your customers by marketing with meaning / Bob Gilbreath. by Gilbreath, Bob Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415 .G467 2010 OS. Place hold
	78.	Sales management : building customer relationships and partnerships / Joseph F. Hair ... [et al.]. by Hair, Joseph F Edition: International ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : South-Western Cengage Learning, c2010 Availability: Items available for loan: UMK Kampus Kota (3)Call number: HF5438.4 .H34 2009 , ... Place hold
	79.	Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest. by Suttle, Marilyn Vest, Lori Jo Material type: Text; Format: print Publication details: New York : American Management Association, c2009 Other title: Who is your Gladys? Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S885 2009 OS. Place hold
	80.	101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate. by Thomas, Ann, 1951- Applegate, Jill Performance Research Associates Material type: Text; Format: print Publication details: New York : American Management Association, c2009 Other title: One hundred one activities for delivering knock your socks off service Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .T477 2009 OS. Place hold

welcome to

Library of Universiti Malaysia Kelantan

The Office of Library & Knowledge Management

NO 1 ENTREPRENEURSHIP IN MALAYSIA

Refine your search

Availability

Authors

Collections

Holding libraries

Item types

Locations

Series

Topics

Titles

Your search returned 266 results.

©2025 Pustaka Universiti Malaysia Kelantan

THE OFFICE OF LIBRARY AND KNOWLEDGE MANAGEMENT