Answering the ultimate question : how Net Promoter can transform your business / Laura L . Brooks, Richard Owen.

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TextPublication details: San Francisco, CA : Jossey-Bass, c2009.Description: xiv, 304 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .B76 2009 (Browse shelf(Opens below))	Available		10093211

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Previous	HF5415.5 .B38 2022 Strategies for the Digital Customer Experience : Connecting Customers with Brands in the Phygital Age /	HF5415.5 .B56 2013 People love you : the real secret to delivering legendary customer experiences /	HF5415.5 .B569 2010 People buy you : the real secret to what matters most in business /	HF5415.5 .B76 2009 Answering the ultimate question : how Net Promoter can transform your business /	HF5415.5 .B88 2019 Customer relationship management : concepts and technologies /	HF5415.5 .C37 2022 The Lean Approach to Digital Transformation : From Customer to Code and from Code to Customer /	HF5415.5 .C475 2011 Open services innovation : rethinking your business to grow and compete in a new era /	Next

Includes bibliographical references (p. 291-293) and index

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