Answering the ultimate question : how Net Promoter can transform your business /
Brooks, Laura L., 1963-
Answering the ultimate question : how Net Promoter can transform your business / Laura L . Brooks, Richard Owen. - San Francisco, CA : Jossey-Bass, c2009. - xiv, 304 p. : ill. ; 24 cm.
Includes bibliographical references (p. 291-293) and index
9780470260692
Consumer satisfaction.
Customer loyalty.
Customer relations.
Success in business.
Answering the ultimate question : how Net Promoter can transform your business / Laura L . Brooks, Richard Owen. - San Francisco, CA : Jossey-Bass, c2009. - xiv, 304 p. : ill. ; 24 cm.
Includes bibliographical references (p. 291-293) and index
9780470260692
Consumer satisfaction.
Customer loyalty.
Customer relations.
Success in business.