The management of service operations / J. Nevan Wright and Peter Race.
Material type:
TextPublication details: London : Thomson Learning, 2004.Edition: 2nd edDescription: xxi, 346 p. : ill. ; 24 cmISBN: - 1844800512
- 9781844800513
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
Open Shelf
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UMK Kampus Kota | UMK Kampus Kota | DEFAULT | Kampus Kota Open Shelf | HD 9980.5 .W75 2004 OS (Browse shelf(Opens below)) | 1 | Available | 10028038 |
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| HD9980.5 .S55 2010 OS Managing service firms : the power of managerial marketing / | HD9980.5 .T39 2009 OS Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / | HD9980.5 .W546 2017 Winning in service markets : success through people, technology and strategy / | HD 9980.5 .W75 2004 OS The management of service operations / | HD9980.5 .Y36 2005 Design for six sigma for service / | HD9980.5 .Y36 2005 Design for six sigma for service / | HD9980.5 .Z45 2009 OS Services marketing : integrating customer focus across the firm / |
Previous ed.: London: Cassell, 1999.
Includes bibliographical references (p. 341-342) and index.
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