The management of service operations /
Wright, J. Nevan.
The management of service operations / J. Nevan Wright and Peter Race. - 2nd ed. - London : Thomson Learning, 2004. - xxi, 346 p. : ill. ; 24 cm.
Previous ed.: London: Cassell, 1999.
Includes bibliographical references (p. 341-342) and index.
1844800512 9781844800513
Service industries workers.
Service industries--Management.
The management of service operations / J. Nevan Wright and Peter Race. - 2nd ed. - London : Thomson Learning, 2004. - xxi, 346 p. : ill. ; 24 cm.
Previous ed.: London: Cassell, 1999.
Includes bibliographical references (p. 341-342) and index.
1844800512 9781844800513
Service industries workers.
Service industries--Management.