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Building a world-class service organisation (Assessment tool) / Jochen Wirtz.

By: Material type: TextTextSeries: Winning in service markets series ; v.13Publication details: New Jersey : World Scientific, 2017.Description: 30 p. ; 24 cmISBN:
  • 9781944659455
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota GENERAL Kampus Kota Open Shelf HM1261 .W57 2017 (Browse shelf(Opens below)) Available 10345710

Includes bibliographical references

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