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Building a world-class service organisation (Assessment tool) /

Wirtz, Jochen.

Building a world-class service organisation (Assessment tool) / Jochen Wirtz. - New Jersey : World Scientific, 2017. - 30 p. ; 24 cm. - Winning in service markets series ; v.13 .

Includes bibliographical references

ISBN: 9781944659455

Subjects--Topical Terms:
Oganization.
Servant leadership.

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