| 000 | 01031nam a2200301 a 4500 | ||
|---|---|---|---|
| 003 | VRT | ||
| 005 | 20241105232948.0 | ||
| 008 | 090209 2008 ohua i 000 0 eng d | ||
| 010 | _a2006-908267 | ||
| 020 | _a9780324322385 (Student ed.) | ||
| 039 | 9 |
_y200902091132 _zasmak |
|
| 090 |
_aHF5415.5 _b.B36 2008 OS |
||
| 100 | 1 |
_aBaran, Roger Joseph, _d1945- |
|
| 245 | 1 |
_aPrinciples of customer relationship management / _cRoger J. Baran, Robert J. Galka, Daniel P. Strunk. |
|
| 250 | _aStudent ed. | ||
| 260 |
_aMason, Ohio : _bThomson/South-Western, _cc2008. |
||
| 300 |
_axvi, 511 p. : _bill. ; _c26 cm. |
||
| 500 | _aFakulti Keusahawanan & Perniagaan | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement _vTextbooks. |
|
| 650 | 0 |
_aRelationship marketing _vTextbooks. |
|
| 700 | 1 | _aGalka, Roger J. | |
| 700 | 1 | _aStrunk, Daniel P. | |
| 907 |
_a.b10086080 _b05-12-17 _c05-12-17 |
||
| 910 | _avtls000008926 | ||
| 942 | _c1 | ||
| 998 |
_ak _b - - _cm _da _e- _feng _gohu _h0 |
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| 999 |
_c8617 _d8617 |
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