| 000 | 00960nam a2200277 4500 | ||
|---|---|---|---|
| 003 | VRT | ||
| 005 | 20241106082312.0 | ||
| 008 | 140604s2009 caua bi u001 u eng d | ||
| 020 | _a9780470260692 | ||
| 039 | 9 |
_a201410271047 _baisyhah _y201406040807 _zhakim |
|
| 090 |
_aHF5415.5 _b.B76 2009 |
||
| 100 | 1 |
_aBrooks, Laura L., _d1963- |
|
| 245 | 1 | 0 |
_aAnswering the ultimate question : _bhow Net Promoter can transform your business / _cLaura L . Brooks, Richard Owen. |
| 260 |
_aSan Francisco, CA : _bJossey-Bass, _cc2009. |
||
| 300 |
_axiv, 304 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 291-293) and index | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aSuccess in business. | |
| 700 | 1 |
_aOwen, Richard, _d1965- |
|
| 907 |
_a.b10828886 _b05-12-17 _c05-12-17 |
||
| 910 | _avtls000083610 | ||
| 942 | _c1 | ||
| 998 |
_ak _b - - _cm _da _e- _feng _gcau _h0 |
||
| 999 |
_c82704 _d82704 |
||