| 000 | 00884nam a2200253 4500 | ||
|---|---|---|---|
| 003 | VRT | ||
| 005 | 20241105234014.0 | ||
| 008 | 090624s2009 my a i 001 eng | ||
| 020 | _a9781875889518 | ||
| 039 | 9 |
_a200911100938 _bizzati _y200906242124 _zmahadi |
|
| 090 |
_aHF5415.5 _b.L35 2009 OS |
||
| 100 | 1 | _aLake, Neville. | |
| 245 | 1 |
_aMaking customer service happen : _ba simple and effective guide to achieving customer satisfaction while reducing your costs / _cNeville Lake, Kristin Hickey |
|
| 260 |
_aKuala Lumpur : _bSynergy Media, _c[200?]. |
||
| 300 |
_axi, 112 p. : _bill. ; _c23 cm. |
||
| 500 | _aFakulti Keusahawanan dan Perniagaan | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aHickey, Kristin. | |
| 907 |
_a.b10209724 _b05-12-17 _c05-12-17 |
||
| 910 | _avtls000021460 | ||
| 942 | _c1 | ||
| 998 |
_ak _b - - _cm _da _e- _feng _gmy _h0 |
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| 999 |
_c20933 _d20933 |
||