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	1.	Dealing with difficult people : 24 lessons for bringing out the best in everyone / by Dr. Brinkman, Rick Dr. Kirschner, Rick Material type: Text; Format: print ; Literary form: Not fiction Publication details: United States of America, Mc Graw Hiil 2003 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HM1106 .B858 2003. Place hold
	2.	Dealing with difficult people / Roy Lilley. by Lilley, Roy C Series: Creating success Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2006 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8.L493 2006. Place hold
	3.	Managing difficult people. by Harvard Business School Publishing Corporation Series: HBR case studies series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M36 2008 OS. Place hold
	4.	Dealing with difficult people for rookies / [Frances Kay]. by Kay, Frances, 1949- Material type: Text; Format: print Publication details: London : Marshall Cavendish, 2009 Other title: Dealing with difficult people for rookies : from rookie to expert in a week Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549 .K39 2010 OS. Place hold
	5.	Perfect phrases for documenting employee performance problems / Anne Bruce. by Bruce, Anne, 1952- Material type: Text; Format: print Publication details: New York ; London : McGraw-Hill, c2005 Other title: Perfect phrases for documenting employee performance problems : hundreds of ready-to-use phrases for addressing all performance issues Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.R3 B78 2005 OS. Place hold
	6.	Toxic workplace! : managing toxic personalities and their systems of power / Mitchell E. Kusy and Elizabeth L. Holloway. by Kusy, Mitchell Holloway, Elizabeth Material type: Text; Format: print Publication details: San Francisco : Jossey-Bass, c2009 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5549.5.E42 K87 2009 OS, ... Place hold
	7.	Conflict resolution at work for dummies / by Vivian Scott & The Dispute Resolution Center of Snohomish & Island counties. by Scott, Vivian Series: --For dummies Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF 5549.5 .E42 V58 2010. Place hold
	8.	Managing difficult people. by Harvard Business School Publishing Corporation Series: HBR case studies series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M36 2008 OS. Place hold
	9.	Risky business : psychological, physical, and financial costs of high risk behavior in organizations / edited by Ronald J. Burke, Cary L. Cooper. by Burke, Ronald J Cooper, Cary L Series: Psychological and behavioural aspects of risk Material type: Text; Format: print ; Literary form: Not fiction Publication details: Burlington, VT : Gower Pub. Limited, 2010 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8 .R54 2010 OS. Place hold
	10.	151 quick ideas to deal with difficult people / Carrie Mason-Draffen. by Mason-Draffen, Carrie Material type: Text; Format: print Publication details: Petaling Jaya : Advantage Quest Publications, 2008 Other title: One hundred and fifty one quick ideas to deal with difficult people One hundred fifty one quick ideas to deal with difficult people Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M384 2008. Place hold
	11.	101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone. by Falcone, Paul Material type: Text; Format: print Publication details: New York : American Management Association, c2009 Other title: One hundred and one tough conversations to have with employees One hundred one tough conversations to have with employees Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 F35 2009. Place hold
	12.	Jerks at work : how to deal with people problems and problem people / by Ken Lloyd. by Lloyd, Kenneth L Material type: Text; Format: print Publication details: Franklin Lakes, N.J. : Career Press, c2006 Other title: How to deal with people problems and problem people. Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5 .E42 L58 2006. Place hold
	13.	Solving employee performance problems : how to spot problems early, take appropriate action, and bring out the best in everyone / Anne Bruce, Brenda Hampel, and Erika Lamont. by Bruce, Anne, 1952- Hampel, Brenda Lamont, Erika Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.P35 B78 2011. Not available: UMK Kampus Kota: Damaged (1). Place hold
	14.	Stop complainers and energy drainers : how to negotiate work drama to get more done / Linda Byars Swindling. by Swindling, Linda Byars, 1965- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2013 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5549.5.E42 S95 2013. Place hold
	15.	Make difficult people disappear : how to deal with stressful behavior and eliminate conflict / Monica Wofford. by Wofford, Monica, 1971- Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, 2012 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 W645 2012. Place hold
	16.	Dealing with difficult people / Roy Lilley. by Lilley, Roy C Edition: 2nd ed. Material type: Text; Format: print Publication details: Philadelphia, PA : Kogan Page Ltd., 2013 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8 .L493 2013. Place hold
	17.	Dealing with difficult people / David Brown. by Brown, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Collins, 2010 Availability: Items available for loan: UMK Kampus Bachok (2)Call number: HF5549.5.E42 B76 2010, ... UMK Kampus Jeli (2)Call number: HF5549.5.E42 B76 2010, ... UMK Kampus Kota (2)Call number: HF5549.5.E42 B76 2010, ... Place hold

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