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1.
Dealing with difficult people : 24 lessons for bringing out the best in everyone / by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United States of America, Mc Graw Hiil 2003
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HM1106 .B858 2003.

2.
Dealing with difficult people / Roy Lilley. by Series: Creating success
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, 2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8.L493 2006.

3.
Managing difficult people. by Series: HBR case studies series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Press, c2008
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M36 2008 OS.

4.
Dealing with difficult people for rookies / [Frances Kay]. by
Material type: Text Text; Format: print
Publication details: London : Marshall Cavendish, 2009
Other title:
  • Dealing with difficult people for rookies : from rookie to expert in a week
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549 .K39 2010 OS.

5.
Perfect phrases for documenting employee performance problems / Anne Bruce. by
Material type: Text Text; Format: print
Publication details: New York ; London : McGraw-Hill, c2005
Other title:
  • Perfect phrases for documenting employee performance problems : hundreds of ready-to-use phrases for addressing all performance issues
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.R3 B78 2005 OS.

6.
Toxic workplace! : managing toxic personalities and their systems of power / Mitchell E. Kusy and Elizabeth L. Holloway. by
Material type: Text Text; Format: print
Publication details: San Francisco : Jossey-Bass, c2009
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5549.5.E42 K87 2009 OS, ...

7.
Conflict resolution at work for dummies / by Vivian Scott & The Dispute Resolution Center of Snohomish & Island counties. by Series: --For dummies
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF 5549.5 .E42 V58 2010.

8.
Managing difficult people. by Series: HBR case studies series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Press, c2008
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M36 2008 OS.

9.
Risky business : psychological, physical, and financial costs of high risk behavior in organizations / edited by Ronald J. Burke, Cary L. Cooper. by Series: Psychological and behavioural aspects of risk
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Burlington, VT : Gower Pub. Limited, 2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8 .R54 2010 OS.

10.
151 quick ideas to deal with difficult people / Carrie Mason-Draffen. by
Material type: Text Text; Format: print
Publication details: Petaling Jaya : Advantage Quest Publications, 2008
Other title:
  • One hundred and fifty one quick ideas to deal with difficult people
  • One hundred fifty one quick ideas to deal with difficult people
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 M384 2008.

11.
101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone. by
Material type: Text Text; Format: print
Publication details: New York : American Management Association, c2009
Other title:
  • One hundred and one tough conversations to have with employees
  • One hundred one tough conversations to have with employees
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 F35 2009.

12.
Jerks at work : how to deal with people problems and problem people / by Ken Lloyd. by
Material type: Text Text; Format: print
Publication details: Franklin Lakes, N.J. : Career Press, c2006
Other title:
  • How to deal with people problems and problem people.
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5 .E42 L58 2006.

13.
Solving employee performance problems : how to spot problems early, take appropriate action, and bring out the best in everyone / Anne Bruce, Brenda Hampel, and Erika Lamont. by
Material type: Text Text; Format: print
Publication details: New York : McGraw-Hill, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.P35 B78 2011. Not available: UMK Kampus Kota: Damaged (1).

14.
Stop complainers and energy drainers : how to negotiate work drama to get more done / Linda Byars Swindling. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : Wiley, c2013
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5549.5.E42 S95 2013.

15.
Make difficult people disappear : how to deal with stressful behavior and eliminate conflict / Monica Wofford. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, 2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5549.5.E42 W645 2012.

16.
Dealing with difficult people / Roy Lilley. by
Edition: 2nd ed.
Material type: Text Text; Format: print
Publication details: Philadelphia, PA : Kogan Page Ltd., 2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5548.8 .L493 2013.

17.
Dealing with difficult people / David Brown. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Collins, 2010
Availability: Items available for loan: UMK Kampus Bachok (2)Call number: HF5549.5.E42 B76 2010, ... UMK Kampus Jeli (2)Call number: HF5549.5.E42 B76 2010, ... UMK Kampus Kota (2)Call number: HF5549.5.E42 B76 2010, ...

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