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	1.	The encyclopedia of business letters, fax memos, and e-mail / by Robert W. Bly. by Bly, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Franklin Lakes, NJ : Career Press, c1998 Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HF5721 .B59 1998 REF. Not available: UMK Kampus Kota: Damaged (1).
	2.	The encyclopedia of business letters, faxes, and e-mail : features hundreds of model letters, faxes, and e-mail to give your business writing the attention it deserves / Robert W. Bly and Regina Anne Kelly. by Bly, Robert W Kelly, Regina Anne Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya : Advantage Quest Publications, 2009 Other title: Business letters, faxes, and e-mail Availability: Not available: UMK Kampus Kota: Damaged (3). UMK Kampus Kota: In Processing(Cataloging) (1).
	3.	Perfect phrases for business letters : hundreds of ready-to-use phrases for writing effective business letters, memos, e-mail, and more / Ken O'Quin.. by O'Quinn, Ken Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2006 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5726 .O68 2006 OS. Place hold
	4.	The encyclopedia of business letters, fax memos, and e-mail / by Robert W. Bly. by Bly, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Petaling Jaya : Advantage Quest Publications, c1999 Availability: Not available: UMK Kampus Kota: Damaged (1).

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