Results of search for 'su:"Customer services"'

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	1.	Services marketing and customer relationship management / edited by 3G E-learning LLC, USA. by 3G E-learning LLC, USA Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA : 3G E-Learning LLC, 2017 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD9980.5 .S48 2017, ... Place hold
	2.	Service encounters in tourism, events and hospitality : staff perspectives / Miriam Firth. by Firth, Miriam [author.] Series: Aspects of tourism \| Aspects of tourism Material type: Text; Format: print ; Literary form: Not fiction Publisher: Bristol, UK ; Blue Ridge Summit, PA : Channel View Publications, 2020 Availability: Items available for loan: UMK Kampus Kota (1)Call number: G155.A1 F57 2020. Place hold
	3.	Guest service in the hospitality industry / edited by 3G E-learning LLC, USA. by 3G E-learning LLC, USA Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA : 3G E-Learning LLC, 2017 Availability: Items available for loan: UMK Kampus Kota (4)Call number: TX911.3.C8 G84 2017, ... Place hold
	4.	An introduction to service design / Lara Penin. by Penin, Lara Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York, NY : Bloomsbury Publishin g, 2018 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.5 .P46 2018. Place hold
	5.	Connected strategy : building continuous customer relationships for competitive advantage / Nicolaj Siggelkow, Christian Terwiesch. by Siggelkow, Nicolaj [author.] Terwiesch, Christian [author. ] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boston, Massachusetts : Harvard Business Review Press, [2019] Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .S54 2019. Place hold
	6.	Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King and James Samperi. by Heapy, Joe [author.] King, Oliver (Business consultant) [author. ] Samperi, James [author. ] Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York : Kogan Page, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .H43 2018. Place hold
	7.	Sustainable customer experience design : co-creating experiences in events, tourism and hospitality / Bert Smit and Frans Melissen. by Smit, Bert Melissen, Frans Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : Routledge, Taylor & Francis Group, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S65 2018. Place hold
	8.	No cover image available The bear essentials of business [videorecording] : paws and learn the bear essentials of business! / JWA Video ; producer/writer, Rick Brown ; executive producer, Jack Wilson. by Brown, Rick Wilson, Jack JWA Video (Firm) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, IL : jack Wilson & Associates, Inc., 2004 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .B43 2004, ... Place hold
	9.	Front office services : intermediate / edited by 3G E-learning FZ LLC. by 3G E-learning FZ LLC Material type: Text; Format: print ; Literary form: Not fiction Publication details: United Arab Emirates : 3G Elearning, 2016 Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX911.3.C8 F76 2016. Place hold
	10.	Excellence in managing worldwide customer relationships / Thomas A. Cook. by Cook, Thomas A, 1953- Series: Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton : CRC Taylor & Francis Group, 2017 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C66 2017. Place hold
	11.	Service quality and productivity management / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 12 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W58 2018. Place hold
	12.	Design complaint handling and service recovery strategies / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; 11 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.52 .W57 2018. Place hold
	13.	No cover image available Determinants of Agent Satisfaction and Agent Loyalty Through Service Quality / Lock Hock Tan ; supervised by: Prof. Madya Dr. Wee Yu Ghee by Lock, Hock Tan [author ] Wee, Yu Ghee, Prof. Madya Dr. S [degree supervisor] Universiti Malaysia Kelantan. Malaysian Graduate School of Entrepreneurship and Business Series: Koleksi tesis Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Producer: 2019 Other title: Tesis MBA Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L63 2019 tes. Place hold
	14.	No cover image available EXAMINING FACTORS THAT AFFECT CUSTOMER LOYALTY TOWARDS RETAIL STORES: A CASE STUDY OF AL-IKHSAN SPORTS AHMAD ZAIM MOHD ALUI; supervised by: Dr. Adams Adeiza. by Ahmad Zaim Mohd Alui [author.] Adams Adeiza, Dr [degree supervisor.] Universiti Malaysia Kelantan. Malaysian Graduate School of Entrepreneurship and Business Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Producer: 2023 Other title: A case study of Al-Ikhsan Sports. Availability: Not available: UMK Kampus Kota: In Transit (1).
	15.	Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon. by Rogers, Sandy Moon, Shawn D. (Shawn Daniel), 1967- Rinne, Leena Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.525 .R64 2019 . UMK Kampus Kota (1)Call number: HF5415.525 .R64 2019 . Place hold
	16.	No cover image available THE IMPACT OF THE OPERATIONAL PERFORMANCE OF FOOD DELIVERY COMPANIES ON CUSTOMER SATISFACTION DURING THE PANDEMIC : A CASE STUDY OF FOODPANDA MALAYSIA / DONA AYU SHENDRA ; supervised by: Dr. Adams Adeiza. by Dona Ayu Shendra [author.] Adams Adeiza, Dr [degree supervisor.] Universiti Malaysia Kelantan. Malaysian Graduate School of Entrepreneurship and Business Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Producer: 2023 Other title: A case study of foodpanda Malaysia. Availability: Not available: UMK Kampus Kota: In Transit (1).
	17.	Understanding service consumers / Jochen Wirtz. by Wirtz, Jochen Series: Winning in service markets series ; v.1 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Jersey : World Scientific, 2018 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .W568 2018. Place hold
	18.	Managing Hospitality Organizations : Achieving Excellence in the Guest Experience / Robert C. Ford, Michael C. Sturman. by Ford, Robert C. (Robert Clayton), 1945- [author.] Sturman, Michael C. (Michael Craig) [author.] Edition: Second Edition Material type: Text; Format: print ; Literary form: Not fiction Publisher: Thousand Oaks, California : SAGE Publications, Inc., 2020Copyright date: ©2020 Availability: Items available for loan: UMK Kampus Kota (5)Call number: TX911.3.C8 F67 2020 , ... Place hold
	19.	Utilizing Gamification in Servicescapes for Improved Consumer Engagement / Miralem Helmefalk, Linnaeus University, Sweden, Leif Marcusson, Linnaeus University, Sweden,[editors]. by Helmefalk, Miralem, 1986- [editor] Marcusson, Leif [editor] Series: A Volume in the Advances in Business Strategy and Competitive Advantage (ABSCA) Books Series Material type: Text; Format: print ; Literary form: Not fiction Publisher: Hershey, PA : IGI Global, Business Science Reference (an imprint of IGI Global), [2020]Copyright date: ©2020 Availability: Not available: UMK Kampus Kota: In Processing(Cataloging) (1).
	20.	Rebuilding empires : how Best Buy and other retailers are transforming and competing in the digital age of retailing / Thomas Lee by Lee, Thomas [author ] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : Palgrave Macmillan, 2014Copyright date: ©2014 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5429 .L3854 2014 . Place hold

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