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1.
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THE FACTORS INFLUENCING THE FORMATION OF MOBILE COMMERCE CUSTOMER LOYALTY IN MALAYSIA / KOMATAN A/L DHARAMAN; supervised by: Prof. Dr. Razli Che Razak. by
Material type: Text Text; Format: print optical disc; Literary form: Not fiction ; Audience: Specialized;
Producer: 2021
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5548.34 .K66 2021 tes.

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2.
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3.
Managing customer relationships and building loyalty / Jochen Wirtz. by Series: Winning in service markets series ; 10
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : World Scientific, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .W57 2018.

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4.
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Determinants of Agent Satisfaction and Agent Loyalty Through Service Quality / Lock Hock Tan ; supervised by: Prof. Madya Dr. Wee Yu Ghee by Series: Koleksi tesis
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Specialized;
Producer: 2019
Other title:
  • Tesis MBA
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .L63 2019 tes.

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5.
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EXAMINING FACTORS THAT AFFECT CUSTOMER LOYALTY TOWARDS RETAIL STORES: A CASE STUDY OF AL-IKHSAN SPORTS AHMAD ZAIM MOHD ALUI; supervised by: Dr. Adams Adeiza. by
Material type: Text Text; Format: print optical disc; Literary form: Not fiction ; Audience: Specialized;
Producer: 2023
Other title:
  • A case study of Al-Ikhsan Sports.
Availability: Not available: UMK Kampus Kota: In Transit (1).

6.
Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : HarperCollins Leadership, an imprint of HarperCollins, 2019
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.525 .R64 2019 . UMK Kampus Kota (1)Call number: HF5415.525 .R64 2019 .

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7.
Customer loyalty : how to earn it, how to keep it by
Edition: New and rev. ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: San Francisco : Jossey-Bass, c2002. 2002
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .G75 2002, ...

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8.
Predicting market success : new ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : John Wiley & Sons, c2006
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .P37 2006 OS.

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9.
Take their breath away : how imaginative service creates devoted customers / Chip R. Bell and John R. Patterson. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : John Wiley & Sons, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B438 2009 OS.

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10.
151 quick ideas to get new customers / by Jerry R. Wilson. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: McGraw Hill
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.55 .W55 2005 OS.

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11.
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists / Shep Hyken. by
Material type: Text Text; Format: print
Publication details: Hoboken, N.J. : Wiley, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .H937 2009 OS.

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12.
Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin. by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Jossey-Bass, c2009
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .G75 2009 OS.

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13.
Do you want to keep your customers forever? / B. Joseph Pine II, Don Peppers, and Martha Rogers. by Series: Harvard business review classics
Material type: Text Text; Format: print
Publication details: Boston, Mass. : Harvard Business Press, c2009
Availability: Items available for reference: UMK Kampus Bachok: Not for loan (1)Call number: HF5415.527 .P56 2009 SP.

14.
No cover image available
Winning customer loyalty [videorecording] / Paul R. Timm. by
Material type: Computer file Computer file; Format: electronic
Publication details: Chicago, IL : JWA Video, c1999
Other title:
  • Customer loyalty.
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .T57 1999 OS, ... Not available: UMK Kampus Kota: Damaged (4).

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15.
Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni. by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Jossey-Bass, c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.525 .L46 2010 OS.

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16.
Managing customer value: one stage at a time / Dilip Soman, Sara N-Marandi. by
Material type: Text Text; Format: print
Publication details: Singapore ; Hackensack, NJ : World Scientific Pub., c2010
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S67 2010 OS.

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17.
Return on customer : creating maximum value from your scarcest resource / Don Peppers and Martha Rogers. by
Material type: Text Text; Format: print
Publication details: Singapore : Marshall Cavendish Business, c2005
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.527 .P47 2005 OS, ...

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18.
Customer loyalty in third party logistics relationships : findings from studies in Germany and the USA / David L. Cahill. by Series: Contributions to management science
Material type: Text Text; Format: print
Publication details: Heidelberg : Physica-Verlag, 2007
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD38.5 .C24 2007 OS.

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19.
Consumer retention and satisfaction in business management/ edited by R.P. Rai. by
Material type: Text Text; Format: print
Publication details: Uxbridge : Koros, 2012
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .C66 2012 OS.

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20.
Harvard business review on increasing customer loyalty. Series: Harvard business review paperback series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Review Press, c2011
Availability: Items available for loan: UMK Kampus Jeli (1)Call number: HF5415.525 .H37 2011. UMK Kampus Kota (2)Call number: HF5415.525 .H37 2011, ... Not available: UMK Kampus Kota: Damaged (1).

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