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1.
A visual reference to guest service/ edited by 3G E-Learning. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : 3G E-LEARNING , ©2020
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .V57 2020.

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2.
Zero Compliants : The Path to Continuous Value Creation / Gautam Mahajan, Bill Price, and Moshe Davidow by
Publisher: New York, NY : Routledge, 2025Publisher: ©2025
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.52 .M34 2025.

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3.
Consumer Behaviour and Social Network Sites : The Impact of Negative Word of Mouth / Sarah Zaraket. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.32 .Z37 2021.

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4.
Design complaint handling and service recovery strategies / Jochen Wirtz. by Series: Winning in service markets series ; 11
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : World Scientific, 2018
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.52 .W57 2018.

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5.
No cover image available
Annual consumer complaints report. by
Material type: Text Text; Format: print
Publication details: Selangor: National Consumer Complaints Centre (NCCC)
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5415.52 .A56.

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6.
How to complain and get results : a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP/ Persatuan Pengguna Pulau Pinang. by
Edition: New ed.
Material type: Text Text; Format: print
Publication details: Pulau Pinang : Consumers' Association of Penang, 2003
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HC79.C63 H847 2003 OS.

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7.
Cara mengadu dan mendapat hasilnya : panduan CAP berdasarkan aduan yang dikendalikan by
Material type: Text Text; Format: print
Publication details: Pulau Pinang : Persatuan Pengguna Pulau Pinang, 2003
Availability: Not available: UMK Kampus Kota: Damaged (1).

8.
Hug your haters : how to embrace complaints and keep your customers / Jay Baer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Portfolio/Penguin, [2016]
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .B34 2016.

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