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1.
Handbook of service science / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer. by Series: Service science. Research and innovation in the service economy
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer, 2010
Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H236 2010 REF.

2.
Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors. by Series: Service science. Research and innovation in the service economy
Material type: Text Text; Format: print
Publication details: New York ; London : Springer, c2011
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD9980.5 .S47 2011 OS.

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