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	1.	Building a customer service culture : the seven ServiceElements of customer success / by Mario Martinez, Bob Hobbi. by Martinez, Mario, 1967- Hobbi, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: Charlotte, N.C. : Information Age Pub., c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .M37 2008 OS. Place hold
	2.	Innovative strategy making in higher education / Mario C. Martinez, Mimi Wolverton. by Martinez, Mario, 1967- Wolverton, Mimi Material type: Text; Format: print Publication details: Charlotte, NC : Information Age Pub., c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: LB2341 .M293 2009 OS. Place hold

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