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	1.	Creative learning : activities and games that really engage people / Robert W. Lucas. by Lucas, Robert W Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, CA : Pfeiffer, c2007 Availability: Not available: UMK Kampus Kota: Damaged (1).
	2.	The big book of flip charts : a comprehensive guide for presenters, trainers, and team facilitators / Robert William Lucas. by Lucas, Robert W Series: The big book of business games series Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2000 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HF5718.22 .L83 2000 OS. UMK Kampus Kota (1)Call number: HF5718.22 .L83 2000 OS. Place hold
	3.	Training workshop essentials : designing, developing, and delivering learning events that get results / Robert W. Lucas. by Lucas, Robert W Series: Pfeiffer essential resources for training and HR professionals Material type: Text; Format: print Publication details: San Francisco, CA : Pfeiffer, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: LC6562 .L83 2009 OS. Place hold
	4.	How to develop effective communication skills [videorecording] / JWA Video ; produced and written by Rick Brown ; directed by Bill Heitz ; executive producer, Jack Wilson. by Brown, Rick, producer Heitz, Bill Lucas, Robert W. Effective interpersonal relationships JWA Video (Firm) Series: Business skills express series Material type: Computer file; Format: electronic Publication details: Chicago, IL : JWA Video, c1994 Availability: Items available for loan: UMK Kampus Bachok (2)Call number: HF5548.8 .H69 1994, ... UMK Kampus Jeli (2)Call number: HF5548.8 .H69 1994, ... UMK Kampus Kota (2)Call number: HF5548.8 .H69 1994, ... Not available: UMK Kampus Kota: Damaged (2). Place hold
	5.	Customer service : skills for success / Robert W. Lucas, Principal. by Lucas, Robert W Edition: Sixth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Education, 2015 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .L83 2015, ... Place hold
	6.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: 5th ed. Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2012 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .L83 2012 OS, ... Place hold

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