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Superior customer value : strategies for winning and retaining customers / Art Weinstein.

By: Material type: TextTextPublication details: Boca Raton, FL : CRC Press, c2012.Edition: 3rd edDescription: xvii, 301 p. : ill. ; 25 cm. + 2 videodiscs (4 3/4 in.)ISBN:
  • 9781439861288
Subject(s):
Contents:
Preface -- Acknowledgments -- About the author -- Customer value : the building blocks -- Customers want exceptional value! -- Be customer driven and market driving -- Process management : best practices -- Building a winning business model and value proposition -- Service and quality : the core offering.
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota DEFAULT Kampus Kota Open Shelf HF5415.5 .W442 2012 (Browse shelf(Opens below)) Available
Audio Visual Audio Visual UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Audio Visual HF5415.5 .W442 2012 AV (Browse shelf(Opens below)) 1 Available 10124337
Open Shelf Open Shelf UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Open Shelf HF5415.5 .W442 2012 (Browse shelf(Opens below)) 1 Available 10078993
Audio Visual Audio Visual UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Audio Visual HF5415.5 .W442 2012 AV (Browse shelf(Opens below)) 2 Available 10124338

Includes bibliographical references and index.

Preface -- Acknowledgments -- About the author -- Customer value : the building blocks -- Customers want exceptional value! -- Be customer driven and market driving -- Process management : best practices -- Building a winning business model and value proposition -- Service and quality : the core offering.

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