Includes bibliographical references (p. 151-199) and index.

Machine generated contents note: Introduction1 -- Scope of the study2 -- M ethods6 -- Chapter 1: Applications within libraries and other -- information service operations11 -- Cataloging 11 -- Subject indexing14 -- Expert system approaches16 -- "Intelligent" indexing 20 -- Acquisitions and collection development activities24 -- Reference services27 -- Referral system s27 -- Database selection31 -- Information retrieval35 -- Other library applications38 -- Conclusions40 -- Chapter 2: Applications closely related -- to library problems 43 -- Intelligent text processing 43 -- Intelligent agents59 -- Intelligent interfaces 66 -- Data mining and knowledge discovery74 -- Chapter 3: Applications from other fields81 -- H elp desks 83 -- M edical diagnosis88 -- Critiquing system s91 -- Groupw are92 -- Chapter 4: General technologies95 -- Speech technology95 -- Com puter vision101 -- Chapter 5: Conclusions and implications107 -- The information service environment. 1-- Library applications so far116 -- Applications of advanced technologies -- in the library of the future117 -- Implications for managers of libraries -- and other information services123 -- Appendices 131 -- 1. Sample letter to vendors 131 -- 2. Sample letter to authors133 -- 3. Author questionnaire135 -- 4. Sources for keeping current with new developments in -- advanced technologies137 -- 5. Criteria for deciding when an expert system -- approach may be justified141 -- References 151 -- About the Authors201 -- Index 203.