Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey.

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Material type: Text

TextPublication details: Boston, Mass. : Thomson Course Technology, 2007.Description: xiii, 191 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	FKP	Kampus Kota Open Shelf	HF5415.5 .W335 2007 (Browse shelf(Opens below))		Available		10303271
Open Shelf	UMK Kampus Kota	UMK Kampus Kota	DEFAULT	Kampus Kota Open Shelf	HF5415.5 .W335 2007 (Browse shelf(Opens below))	1	Damaged		10025018

Includes bibliographical references and index

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