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1.
Energize your audience!.75 quick activities that get them started...and keep them going by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: E
Publication details: San Francisco : Jossey-Bass/Pfeiffer, c2000 2000
Availability: Items available for loan: UMK Kampus Jeli (1)Call number: LC5225.L42 U54 2000. UMK Kampus Kota (1)Call number: LC5225.L42 U54 2000. Not available: UMK Kampus Kota: Damaged (1).

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2.
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens. by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons Inc., c2007
Other title:
  • One hundred and one ways to improve customer service
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .U44 2007. Not available: UMK Kampus Kota: Damaged (3).

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3.
The new encyclopedia of group activities / Lorraine L. Ukens. by
Material type: Text Text; Format: print
Publication details: San Francisco, Calif. : Pfeiffer, c2004
Availability: Items available for loan: UMK Kampus Kota (3)Call number: HM134 .U34 2004 AV, ... Not available: UMK Kampus Kota: Damaged (1).

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