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Handbook of service science / edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer. by Series: Service science. Research and innovation in the service economy
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Springer, 2010
Availability: Items available for reference: UMK Kampus Kota: Not for loan (1)Call number: HD9980.5 .H236 2010 REF.

2.
Service systems implementation / Halik Demirkan, James C. Spohrer, Vikas Krishna, editors ; foreward by Richard C. Larson. by Series: Service Science
Material type: Text Text; Format: print
Publication details: Dordrecht : Springer, 2011
Availability: Items available for loan: UMK Kampus Bachok (1)Call number: TK5105.5 .S99 2011. Not available: UMK Kampus Kota: Damaged (1).

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