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	1.	Microsoft dynamics CRM step by step / Mike Snyder, Jim Steger, Kara O'Brien ; [edited by] Rosemary Caperton. by Snyder, Mike Snyder, Mike Series: Step by step Material type: Text; Format: print Publication details: Redmond, WA : Microsoft Press, 2008 Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .S69 2009 AV, ... Place hold
	2.	Working with Microsoft Dynamics CRM 4.0 / Jim Steger, Mike Snyder. by Steger, Jim Snyder, Mike Edition: 2nd ed. Material type: Text; Format: print Publication details: Redmond, Wash. : Microsoft Press, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .S62 2008 OS. Place hold

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