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1.
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience / Robert C. Ford, Michael C. Sturman. by
Edition: Second Edition
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Thousand Oaks, California : SAGE Publications, Inc., 2020Copyright date: ©2020
Availability: Items available for loan: UMK Kampus Kota (5)Call number: TX911.3.C8 F67 2020 , ...

2.
Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Albany, NY : Delmar/Thomson Learning, c1999
Availability: Items available for loan: UMK Kampus Kota (1)Call number: TX911.3.C8 F67 1999 OS.

3.
Managing quality service in hospitality : how organizations achieve excellence in the guest experience by
Material type: Text Text; Format: print
Publication details: Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012.
Availability: No items available.

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