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1.
Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. by
Edition: 9th ed.
Material type: Text Text; Format: print
Publication details: Mason, OH : Thomson/Southwestern, c2008
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HD31 .P55 2008 OS, ...

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2.
Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner. by
Edition: 10th ed.
Material type: Text Text; Format: print
Publication details: Cincinnati : South-Western College, 2013
Availability: Items available for loan: UMK Kampus Kota (3)Call number: HD31 .P58 2013 , ...

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