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1.
101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate. by
Material type: Text Text; Format: print
Publication details: New York : American Management Association, c2009
Other title:
  • One hundred one activities for delivering knock your socks off service
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .T477 2009 OS.

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2.
101 activities for delivering knock your socks off service / Performance Research Associates ; Ann Thomas and Jill Applegate. by
Material type: Text Text; Format: print
Publication details: New York : American Management Association, c2009
Other title:
  • One hundred one activities for delivering knock your socks off service
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.5 .T477 2009 OS.

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