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1.
Influencer : the power to change anything / Kerry Patterson ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2007
Availability: Items available for loan: UMK Kampus Kota (1)Call number: BF774 .I54 2007 OS.

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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. by
Material type: Text Text; Format: print
Publisher: New York : McGraw-Hill, c2002Copyright date: ©2002
Availability: Items available for loan: UMK Kampus Kota (1)Call number: BF637.C45 C78 2002 .

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3.
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler,and, David Maxfield. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, [2013]
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HM1121 .C78 2013.

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