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DEVELOPMENT OF KANO MODEL AND QUALITY FUNCTION DEPLOYMENT INTEGRATION TO ASSESS CUSTOMER SATISFACTION AND DISSATISFACTION OF SERVICE AT LOCAL PUBLIC HOSPITAL / NORSHAHRIZAN NORDIN; supervised by: Prof. Dr. Razli Che Razak.

By: Contributor(s): Material type: TextTextProducer: 2015Description: xxix, 451 pages: colour illustrations ; 30 cm + 1 computer discContent type:
  • text
Media type:
  • computer
  • unmediated
Carrier type:
  • computer disc
  • volume
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Holdings
Item type Current library Home library Collection Shelving location Call number Status Date due Barcode
Special Collection Special Collection UMK Kampus Kota UMK Kampus Kota FKP Kampus Kota Special Collections HF5415.5 .N67 2015 tes (Browse shelf(Opens below)) Available 10312541

Thesis Collections.

Thesis PhD.

Bibliography : pages 324-365.

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