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	1.	Driven to delight : delivering world-class customer experience the Mercedes-Benz way / by Joseph Michelli. by Michelli, Joseph A, 1960- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2016Copyright date: ©2016 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: TL215.M4 M53 2016. Place hold
	2.	The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli. by Michelli, Joseph A, 1960- [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2006 Availability: Items available for loan: UMK Kampus Bachok (1)Call number: HD9199.U54 S736 2006 OS. UMK Kampus Jeli (1)Call number: HD9199.U54 S736 2006. UMK Kampus Kota (1)Call number: HD9199.U54 S736 2006 OS. Place hold
	3.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2008 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD57.7 .M525 2008 OS. Place hold
	4.	The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by Michelli, Joseph A, 1960- Material type: Text; Format: print Publication details: New York : McGraw-Hill, c2008 Availability: Not available: UMK Kampus Kota: Damaged (1).

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