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	1.	Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast. by Lankes, R. David Nast, Philip Series: The virtual reference desk Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Neal-Schuman Publishers, c2008 Availability: Not available: UMK Kampus Kota: Damaged (1).
	2.	Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast. by Lankes, R. David Nast, Philip Series: The virtual reference desk Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Neal-Schuman Publishers, c2008 Availability: Not available: UMK Kampus Kota: Damaged (1).

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