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	1.	Emotional intelligence in tourism and hospitality / edited by Erdogan Koc. by Koc, Erdogan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2019 Availability: Items available for loan: UMK Kampus Kota (1)Call number: G155.A1 .E46 2019. Place hold
	2.	Cross-Cultural Aspects of Tourism and Hospitality : A Services Marketing and Management Perspective / Erdogan Koc by Koc, Erdogan [author] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021 Availability: Items available for loan: UMK Kampus Kota (1)Call number: G155.A1 K59 2021. Place hold
	3.	CROSS-CULTURAL ASPECTS OF TOURISM AND HOSPITALITY : A Services Marketing and Management Perspective/ Erdogan Koc. by Koc, Erdogan [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2021Copyright date: ©2021 Availability: Items available for loan: UMK Kampus Kota (5)Call number: G155.A1 .K63 2021, ... Place hold
	4.	Service failures and recovery in tourism hospitality : a practical manual / edited by Erdogan Koc. by Koc, Erdogan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wallingford, Oxfordshire, UK ; Boston, MA : CABI, 2017 Availability: Items available for loan: UMK Kampus Kota (1)Call number: G155.A1 S47 2017. Place hold

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