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Customer service training / Maxine Kamin. by Series: ASTD trainer's workshop series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Alexandria, VA : ASTD, c2002
Availability: Items available for loan: UMK Kampus Kota (2)Call number: HF5415.5 .K36 2002, ...

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Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders / Maxine Kamin. by
Material type: Text Text; Format: print
Publication details: San Francisco, CA : John Wiley & Sons, Inc., c2013
Availability: Items available for loan: UMK Kampus Kota (1)Call number: HD30.3 .K346 2013. Not available: UMK Kampus Kota: Damaged (1).

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