Your search returned 3 results.

Results
	1.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. by Jacka, J. Mike Keller, Paulette J Edition: 2nd ed. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.335 .J33 2009 OS. Place hold
	2.	Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. by Jacka, J. Mike Reengineering (Management) Edition: 2nd ed. Material type: Text; Format: print Publication details: Hoboken, N.J. : Wiley, c2009 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.335 .J33 2009 OS. Place hold
	3.	Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka. by Scott, Peter R, 1964- Jacka, J. Mike Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Items available for loan: UMK Kampus Kota (1)Call number: HF5415.1265 .S394 2011 OS. Place hold

welcome to